We know our job isn't the cleanest one to be in - after all, we're in an industry where getting dirty is part and parcel for the job.
But that doesn't mean we don't need to present a clean and professional image for our customers, whether they're long-term existing or brand new ones.
Think about it - is a customer more likely to hire a business that presents itself with a good image, from trucks, to clothes, etc, or someone who makes a poor first impression?
We have a short amount of time to make a good impression, and the more professional we look, the more likely it is to present a business that a customer would be happy to use.
Hope this video helps, guys, and here's to a great season!
Brian's Lawn Maintenance
A lot of people recently asked me a great question about 2 stroke mix, and 2 stroke fuel. Specifically, "What is the best octane or fuel mixture for our handheld equipment?"
I know a lot of new folks are getting into the industry today, and there is also a lot of confusion about what fuel we should all be using. Now I am not an engineer by any means, but I know someone who could provide some technical answers.
Jason Wilk is with ECHO, and he is one of their main guys as a product manager. Him and I spent a lot of time talking over the last 18 months, discussing little technical questions about topics just like this.
I wanted to get Jason on the phone and get a solid, concise, and easy-to-understand answer, about what's the best suggested fuel for us to be using on our 2 stroke equipment.
Hope you guys enjoyed Jason and I’s discussion on the difference between 87, 89, 93, and even a few tips about Ethanol and what to look out for!
Brian's Lawn Maintenance
If I had to ask that question to a hundred different landscapers, I'd probably get a hundred different answers. You may get answers all over the place, ranging from a technical answer to a good elevator speech.
But in my opinion, they still may miss the mark when it comes to describing what business we're in.
You see, it's been my experience now for more than a decade being in this industry, that what we really offer may in fact be entirely different than what most ever realize. Let me explain.
When someone asks what's the number one thing my company offers, you would probably guess our services like, spring clean ups, lawn maintenance, core aeration, or mulch installation.
You may even say we do snow removal, fertilization, and the list goes on and on.
But if I can make a suggestion, a different way to look at your business and what you really offer, I would probably be able to provide an entirely different answer.
Imagine with me the freshly cut grass of a brand new lawn client of yours. The grass looks pristine and manicured, the signs of a job well done. The birds are chirping. The skies are bright blue. It's summertime, and the mowing season is here!
The business is booming, you've been growing your clientele list, but then it happens. You pull up to that one client that you really, really dislike working with.
You can't exactly put your finger on it, but you hear yourself saying
"Not so-and-so's lawn, this one is such a pain"!
If I had to rattle off the list of reasons during the summer that I could lose momentum or my attitude over, it usually comes down to one factor: the price I'm receiving for a job I'm about to do, or have been doing.
One thing that I can share from experience, when I am muttering words like that, is that there's a 95% chance it's because I don't feel I am being adequately compensated. For one reason or another, the price we're about to charge doesn't align with the...
Let's imagine for a minute you're working with your crew and helping train a new hire on his first day on the job.
Usually they have the excitement to get on out there, grab some equipment that they've already been debriefed on, and tackle the next job on the calendar.
But what happens when the rookie new hire we just put into our team doesn't seem to tackle the tasks that we want him to, the way we were hoping? Instead of trimming the way we encouraged and told him to, he does it a different way.
What if we receive a phone call later in the day from a less then happy client who let's us know, to our surprise, that trash was littered all over the backyard of her property? Something which we knew nothing about or expected, because earlier that morning we told the new hire exactly not to do something like that.
We scratch our head, perplexed at the actions that transpire during the day.
Is the new hire just not cut out for our company?
Does he not have the ambition to tackle the...
I see it all too often in business when hanging around new business owners, and even the seasoned vets.
People making little mistakes that can be costly, and hindering, versus helping their businesses grow. It all comes down to 3 words: better phone etiquette.
I wanted to share a few quick tips, although not an inclusive list, to help you get better on the phone, and to have better phone etiquette.
Here are my 3 biggest tips I can share: some from personal experience, and others from observing others in the industry. Let me give you my top 3 biggest sins when it comes to using the phone for your business.
Most folks I've observed, answer the phone in an almost drunken like fashion, with a ruffled "hello", versus an upbeat, "Hello, this is Brian!" declaration, or something like, "Thank you for calling Brian's Lawn Maintenance, how can I help you?"
Unfortunately, most people don't understand that when you're a business owner, you...