I see it all too often in business when hanging around new business owners, and even the seasoned vets.

People making little mistakes that can be costly, and hindering, versus helping their businesses grow. It all comes down to 3 words: better phone etiquette.

I wanted to share a few quick tips, although not an inclusive list, to help you get better on the phone, and to have better phone etiquette.

Here are my 3 biggest tips I can share: some from personal experience, and others from observing others in the industry. Let me give you my top 3 biggest sins when it comes to using the phone for your business.

Not answering the phone with a proper greeting

Most folks I've observed, answer the phone in an almost drunken like fashion, with a ruffled "hello", versus an upbeat, "Hello, this is Brian!" declaration, or something like, "Thank you for calling Brian's Lawn Maintenance, how can I help you?"

Unfortunately, most people don't understand that when you're a business owner, you nee