Spring Rush Mode: Hustle, Hustle, Hustle!
May 01, 2025
The spring rush is officially on! In this episode, Brian shares what it’s like hitting the ground running after a long winter, gearing up crews, tackling a flood of calls, and keeping your head straight during the busiest time of the year. Let’s ride the wave and crush the season!
In this episode, you will learn:
- Life and business updates from Brian Fullerton as he navigates the spring rush.
- Insights on managing customer relationships, including the importance of communication and follow-ups.
- Strategies for implementing credit card on file systems and the challenges faced with software transitions.
- Discussion on price increases and customer reactions, including the disconnect in perceived value between long-term and new customers.
- Tips for maintaining cash flow and managing payroll through consistent billing practices.
- The significance of customer feedback and how it can influence business decisions.
- Overview of new marketing strategies, including postcard campaigns to attract residential clients.
- Introduction of a Google review incentive program for crew members to encourage positive customer feedback.
- Updates on mulch jobs and equipment, including the benefits of new tools and setups.
- A recap of a visit to Vermeer and insights into their company culture and operations.
Want to Listen to More Episodes On Spring Rush?
- Ep 795. Spring Fever: Chaos, Crashes & Fresh Equipment
- Ep 792. All In This Spring: Big Investments, Bigger Anxiety, and Betting on the Future
- Ep 786. Spring Into Action: Your 2025 Lawn Care Season Kickoff & Essential Spring Checklist!
- Ep 678. Road Trip! Spring Rush Regroup!
Links Mentioned In The Episode:
