Navigating Turbulence: A Guide to Managing Customer Expectations in Tough Times

In this insightful podcast episode, we delve into the art of managing customer expectations when faced with challenges. Join us as we explore effective strategies and practical tips for businesses navigating turbulent times. From unforeseen obstacles to unexpected setbacks, we provide a roadmap for maintaining transparency, communication, and customer satisfaction.

In this episode, you will learn:

• The importance of managing customer expectations in the snow plowing business
• Dealing with complaints and how to handle them effectively
• The value of open communication with customers, including phone calls
• The need for pre, during, and post updates to keep customers informed
• The significance of safety and access as top priorities in snow plowing
• The need to set realistic expectations and boundaries with customers
• The importance of not letting customers dictate your business decisions

Want To Listen To More Episodes On Customer Service?

• Ep 496. PEOPLE Over POLICY, Customer Service RANT!
• Ep 455. Treat Customers How THEY Want To Be Treated!
• Ep 415. Putting The SERVE Back In Customer SERVICE!
• Ep 155. Good Bad & Ugly Customer Service Stories We Can All Learn From!

Links Mentioned In The Episode:

• The Lawntrepreneur Academy LINK Membership 
• Lawntrepreneur Academy Newsletter